Friday January 23, 2004

From HTWF&IP:

“I learned thirty years ago that it is foolish to scold.  I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.”  –John Wanamaker

… “I personally had to blunder through this old world for a third of a century before it even began to dawn upon me that ninety-nine times out of a hundred, people don’t criticize themselves for anything, no matter how wrong it may be.”

Hmm, need to think about this one for a little while longer, though the examples are easy enough to find in the service sector.

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